Frequently asked questions

If these answers don’t satisfy your curiosity, call us at 6337 6398 or email everyday@floralmagic.com.sg!

FLOWERS

Where do your flowers come from?

From more places than we have been! Within the region we have flowers from Malaysia, Vietnam, India, Taiwan, Thailand, China, Japan, and from farther out – New Zealand, Australia, Africa, Columbia, Holland, USA etc.

How do you choose your flowers?

We work with reliable, perennial favourites, as well as interesting seasonal flowers, guided by the colour preference and bouquet you select.

Can you create exactly the same bouquet as this picture reference?

We hesitate doing exact bouquet reproductions to allow for creative freedom, and to expose ourselves to working with new flower varieties.

Should you have a such a request – we try our best to replicate the style and colour, but it won’t be exactly the same due to seasonal differences. Even the same flower in the same colour will have peculiarities in shade and tone. Such is the virtue of nature! Email us at everyday@floralmagic.com.sg with a picture reference, if this is something you’d like to ask about.

Do you do custom arrangements?

Yes we do. Custom wrapped bouquets or vase arrangements are from $200 depending on flower preference and selection. Email your picture reference and/or your brief to everyday@floralmagic.com.sg with at least a week’s notice.

How do you wrap your bouquets?

We finish our bouquets simply with brown kraft paper or beige fibre paper – neutral and minimal so that our flowers take centrestage.

Can I order one of your wrapped bouquets as my bridal bouquet?

No – the two are completely different.

Bridal bouquets usually have a wider variety of flowers, if not more stems. Each stem used is significant in placement that makes it beautiful from all angles. The bridal bouquet is also arranged and cut to look proportionate to you in photos, and to make it easy to hold.

For a bridal bouquet on a budget, check out our Bridal-to-go range that starts from $165.

Otherwise, see our custom bridal bouquets here. Prices start from $280. Before we arrive at your final bouquet recipe, we go through ideas with you, fine tune them and come up with visual references to guide our work. Some materials are specially ordered and conditioned to create your desired look and feel. On the whole, our custom bridal bouquets require more time, round-the-island legwork, meticulous handiwork, for procuring, conditioning, pruning, priming, arranging, wiring to form the shape and accent the final piece.

Do your flowers come in vases?

The default presentation of most of our products is as a wrapped bouquet, but you can add a vase for $20, or make it a planter arrangement at an additional $35.

How do I care for the flowers?

For wrapped bouquets, remove from packaging and place in a vase of clean water.

For planter arrangements, add water within the liner daily.

For vase arrangements, rinse stems and vase thoroughly as stems may cloud the water quickly.

Display in a cool area away from direct sunlight and draft. Remove fading blooms and yellowing leaves. Give an angled trim at the stems, and fresh water in the vase, every day.

With daily care, the flowers have a vase life of 3-5 days.

I just received my flowers and they are wilting / broken. What should I do?

Your flowers should arrive fresh, but may be slightly dehydrated due to transportation. This is a quick fix – simply give it a fresh cut and clean water in a clean vase, and a spritz of water on the blooms.

However, if in the unlikely situation that your flowers arrive damaged or in a poor condition, please call us at 6337 6398 or email everyday@floralmagic.com.sg immediately! We will request photos of the flowers that illustrate the problem, and do our best to find a quick, fair and reasonable solution for you.

There's a length of wire or wooden stick taped to a stem. What is that?

Flowers with soft stems may be prone to breakage. To ensure that it is well-supported within the bouquet, we add what we call a “false stem” so that it is easier for you to handle.

How long will the flowers last?

Flowers typically last 3-5 days in our local heat and humidity, with daily care.

To prolong the life of your arrangement, display in a cool area away from direct sunlight and draft. Remove fading blooms and yellowing leaves. Give an angled trim at the stems, and fresh water in the vase, every day.

ORDER AND PAYMENT

What is your pricing currency?

All prices (flowers, related goods, delivery, etc) listed on our website are quoted in Singapore Dollars (SGD) and exclusive of the prevailing GST. GST is calculated and payable by the customer at check out.

How do I order?

Go to Flowers-to-go, select the item, size, colour, enter your delivery or collection information, message for the recipient, and add it to cart.

If you’d like to try something new, visit Made-to-order, where you will have some input on the direction of the bouquet. Make the relevant selections and enter your delivery or collection information, message for the recipient, and add it to cart.

At the cart, click check out to verify your order details and follow the simple instructions to make credit card payment via Stripe’s platform, or make a bank transfer and email us the screenshot as proof of payment.

Why can't I select my delivery or collection for tomorrow?

Certain dates are blocked out on the calendar selection on the product page – such as Sundays, Public Holidays, and selected dates (due to full schedule, peak periods, public holidays, or otherwise). Upon selecting an available date, choose from the following delivery slots: 10am – 1pm, 2pm – 6pm, 6 – 8pm.

Next-day delivery is at $30 per item, if order is placed BEFORE 12pm.

Delivery is at $15 per item, for orders placed at 2 to 120 days in advance.

Why can't I select this particular date for delivery or collection?

Certain dates are blocked out on the calendar selection on the product page – such as Sundays, Public Holidays, and selected dates (due to full schedule, peak periods, public holidays, or otherwise). Upon selecting an available date, choose from the following delivery slots: 10am – 1pm, 2pm – 6pm, 6 – 8pm.

Next-day delivery is at $30 per item, if order is placed BEFORE 12pm.

Delivery is at $15 per item, for orders placed at 2 to 120 days in advance.

Can you deliver my flowers at 6am / 12 midnight / at a specific time?

We fulfil delivery on your selected date within a 2-4 hour window: 10am – 1pm, 2pm – 6pm, 6 – 8pm.

Should you have a special request for out-of-hours, or specific time delivery, please call us at 6337 6398 or email everyday@floralmagic.com.sg for quote.

Can I add a message card with my order?

Yes, you can enter the accompanying message in the product page before adding to cart. Please keep your message to 50 words.

For wrapped bouquet, vase and planter arrangements, we will print your message on a plain, folded A6 card and attach it to your flower order.

For stands, we will print your messaeg on a laminated A4 card and attach it to your flower order.

How do I know if my order is being processed?

Upon check out and payment via Stripe, you will receive an automated email reply and an order number.

If you choose to pay by bank transfer, please send us a screenshot as proof of payment, without which we will not be able to process your order.

What if I made a mistake in my order?

Call us at 6337 6398 or email us at everyday@floralmagic.com.sg immediately! Quote your order number and delivery date so that we can sort it out quickly for you.

DELIVERY AND COLLECTION

How much does delivery cost?

Next-day delivery is at $30 per item, if order is placed BEFORE 12pm.

Delivery is at $15 per item, for orders placed 2 to 120 days in advance.

Re-delivery, re-direction will incur additional charges of minimum $15. Delivery during peak periods such as selected Eves or Public Holidays, Valentine’s Day, Chinese New Year, Christmas, New Year’s Eve and New Year’s Day, may also incur additional charges.

Can you deliver to restricted areas?

Deliveries to Marina Bay Sands, Jewel Changi Airport, and Jem Jurong Gateway, require a permit issued by the respective security offices. As such, either the sender or recipient will need to contact the respective security offices to obtain the paperwork and clearance necessary for our drivers to access the loading bay. An alternate address for your recipient will be requested if no permit is produced.

Should your delivery destination to be any of the restricted areas below, please obtain the paperwork and clearance necessary for our drivers to make the delivery. a surcharge of $15 on top of the basic delivery charge is applicable.
– Changi Airport, Airport Cargo Complex, Airline Road area
– Tuas area
– Jurong Island
– Sembawang Shipyard
– All Army camps
– All PSA Ports

Are flower deliveries available everyday?

Certain dates are blocked out on the calendar selection on the product page – such as Sundays, Public Holidays, and selected dates (due to full schedule, peak periods, public holidays, or otherwise). Upon selecting an available date, choose from the following delivery slots: 10am – 1pm, 2pm – 6pm, 6 – 8pm.

Next-day delivery is at $30 per item, if order is placed BEFORE 12pm.

Delivery is at $15 per item, for orders placed at 2 to 120 days in advance.

Can you deliver my flowers at 6am/ 12 midnight/ at a specific time?

We fulfil delivery on your selected date within a 2-4 hour window: 10am – 1pm, 2pm – 6pm, 6 – 8pm.

Should you have a special request for out-of-hours, or specific time delivery, it will incur additional charges. Please call us at 6337 6398 or email everyday@floralmagic.com.sg for quote.

Does the team deliver my order personally?

No, we engage a trusted external courier company to transport our work, so that we can concentrate on doing what we do best – preparing your flowers personally.

How are the flowers presented to the recipient during delivery?

The flowers are presented in your choice of a wrapped bouquet, vase or planter arrangement, including a message card and decorative ribbon, without any extra gift boxes, bag or filling.

What if my recipient is not available to receive the delivery?

If no recipient or representative is available, the courier will call the recipient and/or sender for further instructions. If both parties cannot be contacted via telephone, the flowers will be left at a reception/ front desk, or at the door. Unfortunately we cannot be responsible for any lost or damaged items from that point on.

Should any party (sender or recipient) request for a re-direction to a different address or a re-delivery at another time slot (within the next 24 hours), it will only be scheduled upon payment of a $15 re-direction fee by either party.

Can I collect my order at your store?

Yes. You can collect your flowers at our store every day before 6pm except Sundays, Public Holidays, and selected dates. These exceptions will be blocked out on the product page before you add to cart.

Please read our terms and conditions before placing an order with us.

Last updated 1 August 2021